Frequently Asked Questions

New patients are asked to complete their registration and health information before a first appointment, wherever possible through over the phone appointments, or via HotDoc online.

You can register and request appointments by calling our clinic or accessing HotDoc online, subject to appointment availability. Completing your information in advance helps our reception and clinical teams prepare for your visit and reduces waiting times.

• Request or book available appointments

• Complete registration and pre-appointment information

• Receive appointment reminders and other practice communications

• Complete relevant forms before your appointment

• Manage or cancel appointments where this functionality is available

Please ensure your contact details are kept up to date. If you have difficulty using HotDoc, reception can assist you with the practice's available booking options.

A valid Medicare card or Medicare number, if applicable. INMC recommends bringing your physical/electronic access to view your Medicare card or number when seeing a doctor.

Your first consultation may involve reviewing your medical history, current medications, allergies, previous investigations and your main health concerns. Depending on the reason for your appointment, your GP may undertake an examination, arrange investigations, provide treatment or referrals, and discuss follow-up care.

• 10 minute consultations usually cover requests for scripts/pathology/radiology results/Medical Certificate requests.

• 20 minute consultations generally cover F2F general, mental health and physical assessments by your GP.

Unsure of time required, please book in for a standard 20 mins consultation and your GP will advise next steps.

Telehealth appointments, confirmation and pre-authorization must be filled in to confirm within the 90 minute window or your appointment gets automatically cancelled by HotDoc.

24/48 hour late cancellation policy, we provide patients about 4 hours grace time before their appointment time to re-schedule/cancel the appointment on the day.

Outside of this window is a DNA fee in which the fee is their out of pocket cost of $75.00 for standard weekday or $120.00 for weekend/after hours.

• 10 minutes standard appointments - Please re-schedule (DNA fee charged)

• 20 minutes standard appointment - Will be advised that'll reduce their appointment time left or advised to re-schedule (DNA fee maybe charged - up to the discretion of the GP and this will be confirmed with the doctor)

Pre-authorisation holds are required for all Specialised Medical Consultation appointments & Telehealth appointments. Please ensure sufficient funds are in your account, if not pre-authorisation will be failed and the appointment will be cancelled.

The GP is responsible for determining the appropriate Medicare item and the clinical service provided. Where the consultation changes from the originally booked appointment—for example, a short appointment becomes a longer or more complex consultation—the applicable fee should be determined by the GP in accordance with the practice's fee schedule and the doctor's billing arrangements.

Payment is generally required at the time of consultation unless an alternative arrangement has been approved by the practice. Instant Medicare rebate is available for patients if they bring in their physical debit card or have the eftpos option on their smart phone device. Where applicable, the practice may submit the Medicare claim electronically on behalf of the patient, this takes 24/48 hours to process with Medicare for the patient to receive their Medicare Rebate. Patients should have their current Medicare details available to facilitate claiming. The patient is responsible for ensuring that their Medicare details are current and that they meet Medicare's eligibility requirements.

GPs provide medical assessment and treatment across a broad range of health concerns, including:

• New or unexplained symptoms

• Acute illness and infections

• Chronic disease management

• Medication management

• Preventive health and health assessments

• Mental health assessment and management

• Medical certificates and documentation where clinically appropriate

• Referrals to specialists and other health professionals

• Assessment of whether investigations such as pathology or imaging are required

• Medical Termination of pregnancy

• Maternal Health

• Paediatric Consultations

• Womens Health

A GP can also help determine which type of health professional is most appropriate for your needs.

Allied health professionals provide specialised services within their professional scope. Depending on the practitioners available at our practice, this may include services such as:

• Psychology

• Physiotherapy

• Dietetics

• Podiatry

• Other allied health services

Allied health services are different from GP consultations and may have different fees, Medicare eligibility requirements and referral requirements. If you are unsure which practitioner is best for you, please generally explain to reception and request assistance.

A referral may be required when you are seeing a specialist and want to claim a Medicare benefit for an eligible specialist service. A referral can also be relevant to particular allied health services or other Medicare-supported programs, depending on the service and your circumstances. A referral is not simply a general permission to see any healthcare professional. It has specific requirements under Medicare and may have a defined period of validity.

A referral may be made to a specific specialist, naming the specialist or specialist practice; or a specialist service where the referral arrangements permit this. If you already know which specialist you wish to see, please tell the GP at the time the referral is requested. If you do not know which specialist you need, the GP can discuss appropriate options with you and recommend or refer you as clinically appropriate. Patients should check with the specialist's rooms whether they accept the referral and whether any additional information is required.

• Non urgent results - patients will receive an automated copy of this sent to them.

• Non urgent/appointment required - patients will receive a message from HotDoc informing them to book an appointment with their GP to review their results but flagged non urgent.

• Abnormal results - patients will receive a phone call from their doctor to advise them to make an appointment within the timeframe provided by their GP.

• Urgent results - patients will be informed by their GP to present to emergency.

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Patients are able to access some of their health records through their MyGov account. By auto default patients pathology/radiology results will be uploaded directly onto My Health Record in which patients can access these results. Any other Results will be only accessible through booking a GP appointment.

Medical Records requests can be arranged by completing a consent form that is available on our website under the Contact tab for the Medical Records transfer, this will be only available as a PDF format with no clinical notes included. Certain clinical notes are able to be made available through booking an appointment with the patient's GP.